Voice Mail is the Answer
Voice mail is one of the most reliable ways to ensure that your customers can reach you if you’re not immediately available - because you’re on another call, out of the office, or in a meeting. Voice mail also enhances your professional image, makes communication more convenient and frees up staff time for other responsibilities.
Most businesses consider voice mail to be an essential office tool. For smaller businesses and one-man shops, it’s often viewed as a lifeline since they live and breathe on the ability to stay in contact with their customers. While voice mail has been around since the 1980s, it has developed greatly and now offers a wide variety of options to help businesses maximize efficiency. “Voice Mail goes beyond just the traditional purpose of leaving a message at the tone,” said Dawn Mentzer, D&E Communications Voice Product Manager. “Its advanced features make businesses more accessible to their customers via notifications to other phone numbers and convergence with e-mail.”
To take full advantage of voice mail, it’s important to select the right package. D&E Communications offers a variety of voice mail choices to business customers. One consideration when choosing a package is the length and number of messages that your business typically receives. (You don’t want customers to get frustrated because your mailbox is full when they need to leave a message.) You’ll also want to review all the voice mail features and options available, and think about how these tools could increase your efficiency.
Here are a few examples of voice mail features to try if you haven’t already:
External Notification
When you have messages in your mailbox, you are alerted at your cell phone, home phone, or pager.
Group Lists
If you need to send the same message to multiple voice mail users, save time by setting up a group distribution list. It will allow you to record one message and send it to all voice mail users within that group list.
Call Back
Press one key and automatically call back the person who left you the message.
Message Undelete
Retrieve messages that have been previously deleted that day. With this feature, you won’t have to worry about accidentally losing valuable messages by pressing the wrong button.
Is your business having problems managing your phone messages? Perhaps you need a different voice mail package or help using the voice mail features you already have. For more information, call us at 1-877-4DE-TODAY.
MessageMe™ Voice Mail Forwarding
Stay informed and save time with D&E's MessageMe™ service. This unified messaging application forwards your voice mail messages to the e-mail address you specify. You can then listen to your messages from any computer, forward them via e-mail to others and choose how you want your messages saved.
MessageMe™ service is available only to subscribers of D&E's voice mail. Call D&E today at 1-877-4DE-TODAY to sign up.