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Call Forwarding

Transfers your incoming calls to any other local or long distance number, including a wireless phone.

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Basic Call Forwarding Instructions PDF Download

To activate Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *72. (On a rotary phone, dial 1172, and wait four seconds.)
  3. Again, listen for the dial tone.
  4. Press or dial the number to which you want your incoming calls transferred. (You can use Speed Calling codes if you have this feature.)
  5. When someone answers at the number you’re forwarding to, your Call Forwarding feature will be activated. (If no one answers at the forwarding number or if the line is busy, hang up, and repeat steps 1 through 4 within two minutes. You will hear two “beeps,” confirming that Call Forwarding has been activated.)
  6. When Call Forwarding is activated, your phone will make one short ring each time a call is forwarded. You can still make outgoing calls from your phone.

To deactivate Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *73. (On a rotary phone, dial 1173, and wait four seconds.)
  3. Listen for two "beeps," confirming that Call Forwarding is no longer activated. Calls will now ring on your phone.

To change the number to which your calls are transferred:

  1. Deactivate Call Forwarding.
  2. Activate Call Forwarding with the new number.

Selective Call Forwarding *63

With Selective Call Forwarding, you don’t have to transfer all your incoming calls to an alternate phone number; you can choose the ones that are important enough to forward. This feature allows you to store the telephone numbers of up to six important callers. Calls from those numbers will be forwarded when the feature is active. All other calls will continue to ring at your phone.

Sign-up online for custom calling features.

To turn Selective Call Forwarding on or off:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *63. (On a rotary phone, dial 1163.)
  3. Listen for an announcement telling you how many numbers (if any) are currently stored in your forwarding list.
  4. Follow the voice instructions, and press or dial 3 to turn the feature on (if it’s currently off) or off (if it’s currently on). (To listen to the instructions again, press or dial 0.)

To enter the "forwarding to" number:

  1. The first time you activate the feature, you’ll be asked for the number to which you want to forward your calls.
  2. For subsequent activations, you’ll hear a voice prompt that will repeat the “forward to” number and ask you to confirm it or change it.

(To repeat the instructions, press or dial 0 again.)

To add a number to your list:

  1. Press #. (On a rotary phone, dial 12.)
  2. Follow the voice instructions you’ll hear. You can store up to six numbers in your forwarding list. (To listen to the instructions again, press or dial 0.)

To delete a number from your list:

  1. Press *. (On a rotary phone, dial 11.)
  2. After your list is read, voice instructions will follow. (To listen to the instructions again, press or dial 0.)

Using both Selective Call Forwarding and Call Forwarding:

Selective Call Forwarding is already available on your phone line; just press *63 ($.50 per day).

Call Forwarding Remote Activation PDF Download

With this feature, you can use any touch-tone phone in the world to activate or deactivate Call Forwarding and to enter or change a "forward to" number. Choose from our other Call Forwarding options Basic.

Remote Activation Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Dial your access code
  3. Follow the voice instructions to enter your seven-digit phone number, followed by the personal identification number (PIN) that was assigned to you when you signed up for Remote Activation Call Forwarding . Then press #.
  4. To activate Call Forwarding, press *72; then press #.
  5. Enter a "forward to" telephone number; then press #.
    To confirm that the "forward to" number is correct, press 1.
    To enter another number, press 2.
    To cancel, hang up.
  6. When you’re ready to deactivate Call Forwarding, press *73; then press #.

Busy Line Call Forwarding

To activate Busy Line Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *90
  3. Again, listen for the dial tone.
  4. Press or dial the number to which you want your calls forwarded.
  5. When someone answers the "forwarding to" number, Busy Line Call Forwarding will be activated. (If no one answers at the forwarding number or if the line is busy, hang up, and repeat steps 1 through 4. You will hear confirmation "beeps" indicating that your Call Forwarding/Busy Line has been activated.)

To deactivate Busy Line Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *91
  3. Listen for the confirmation "beeps," indicating that Busy Line Call Forwarding is no longer activated and that calls will no longer be forwarded if your line is busy.

No Answer Call Forwarding

These features let you choose the specific circumstances under which your incoming calls will be transferred to another number. With No Answer Call Forwarding, calls will be transferred only if your phone hasn’t been answered after three or four rings. With Busy Line Call Forwarding, calls will be transferred only if your line is busy. If you subscribe to both services, you can choose to have your incoming calls transferred under both circumstances.

To activate No Answer Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *92
  3. Again, listen for the dial tone.
  4. Press or dial the number to which you want your calls forwarded.
  5. When someone answers the "forward to" number, Call Forwarding/No Answer will be activated. (If no one answers at the forwarding number or if the line is busy, hang up, and repeat steps 1 through 4. You will hear confirmation “beeps” indicating that your Call Forwarding/No Answer has been activated.)

To deactivate No Answer Call Forwarding:

  1. Pick up the handset, and listen for the dial tone.
  2. Press *93
  3. Listen for the confirmation "beeps," indicating that No Answer Call Forwarding is no longer activated and that calls will no longer be forwarded after three or four rings.