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Anti-SPAM

D&E Jazzd e-mail now has Virus and SPAM Filtering by Brightmail. With this feature you have a few options on how to have the system handle the SPAM that is sent to your inbox. Listed below are the options:
  1. Discard all incoming SPAM e-mail—this is the default setting.
  2. Sideline into SPAM folder. This will place all SPAM sent to you into a separate folder so you can view it separately from your regular e-mail. You can only view these e-mails from Webmail, and if you do not have any SPAM e-mails, this folder will not be visible. E-mails in your SPAM folder will be deleted after they are there for seven days.
  3. Receive all SPAM. This will allow you to continue to receive all SPAM into your regular mailbox.

You may change your settings at any time. Changes will take affect within minutes after changing. However, we feel you will benefit and enjoy using your Jazzd e-mail account by using the default setting.

You will be able to change the default setting by logging into the members' section located at:

https://signup.dejazzd.com/members/e-mail

The anti-virus protection will automatically intercept e-mails, containing viruses and either clean or delete the infected files, to help protect your computer and our own network from the effects of computer worms and viruses.

> Dealing with False Positives (a message marked as SPAM that is not SPAM)

The message in question should be submitted to notspam@dejazzd.com. Please follow the instructions below for submitting the message properly.

Note: The forwarded messages must be sent in the RFC-822 MIME type. Programs like Outlook, Outlook Express, or Netscape mail can send in this format. Webmail cannot send in this format.

Brightmail will investigate and fix the filters that we use, if deemed necessary.

> Notifying Brightmail of Missed SPAM

Messages that are missed as SPAM may be forwarded to missedspam@dejazzd.com. Please follow the instructions below for submitting the message properly.

Note: The forwarded messages must be sent in the RFC-822 MIME type. Programs like Outlook, Outlook Express, or Netscape mail can send in this format. Webmail cannot send in this format.

Brightmail must receive the missed SPAM within three days from when it was initially sent to effectively write rules to filter it.

> Instructions For Submitting E-Mails for Review:

Microsoft Outlook Express 5/6:

  1. Select the message you want to submit.
  2. Right-click on the message, and then click on Forward as Attachment. A new message box should open with an "Attach" field added under Subject.
  3. In the “To” field, address the new message to missedspam@dejazzd.com or notspam@dejazzd.com using whichever address the e-mail applies to. Leave the subject and body of the message blank.
  4. Send the message. If Outlook Express warns you that the message has no subject, just click OK.

Microsoft Outlook 2000/2002/2003:

  1. Under the Tools menu, click on Options.
  2. Under the Preferences tab, press the E-mail options button.
  3. On the bottom half of the window, under "When forwarding a message" select Attach Original Message from the drop-down menu. Press OK. Press OK on the next screen.
  4. Select the message you want to submit.
  5. Right click on the message, and then click on Forward.
  6. In the “To” field, address the new message to missedspam@dejazzd.com or notspam@dejazzd.com using whichever address the e-mail applies to. Leave the body of the message blank.
  7. Send the message. (Note: Steps 1-3 need only be completed the first time you forward.)

Netscape Messenger (4.7x series):

  1. Select the message you want to submit.
  2. Right-click on the message, and then click on Forward As Attachment. A new message box should open with the Subject field already filled in.
  3. In the “To” field, address the new message to missedspam@dejazzd.com or notspam@dejazzd.com using whichever address the e-mail applies to. Leave the body of the message blank.
  4. Send the message.