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Basic & Non Basic Services Defined

Five basic service charges appear on your bill every month.

These charges are:

Local Basic Service Charge

The charge for providing a local service line that allows a customer to send or receive telecommunications within the local calling area.

Basic Local Service Charge

The monthly recurring charge for local telephone service which includes: an access line, touchtone service, some local calling and access to toll service, 911, and directory assistance. This charge also covers the costs to maintain and restore the line after a service outage. Does not include on-site visits for installation of new service.

Federal Subscriber Line Charge

A charge authorized by the FCC and billed by your local telephone company that helps pay part of the cost of providing a phone line into your home or business. This is NOT a tax. It is a charge that is part of the price you pay to your local telephone company for local service. Also referred to as the Subscriber Line Charge, the Customer Access Line Charge, or the End User Common Line Charge.

911 Fee

Charge imposed by local governments to help pay for emergency services such as fire and rescue.

PA Relay Surcharge

This state-mandated charge funds the Pennsylvania Telecommunications Relay Service (TRS), which enables those with hearing and speech disabilities to communicate using a text telephone.

Federal Universal Service Charge

The amount that a telecommunications company is required to contribute to the Federal Universal Service Fund. The surcharge is collected from all customers to generate a Federal Universal Service Fund. This fund helps maintain affordable local telephone service for all Americans and provides discounted service to schools, public libraries and low-income customers.

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