Billing Support

Pay Your Bill Online

• Click Here to Pay Your Bill Online
• General Terms and Conditions

How to Read Your Bill

• Tour of Bill
• Defining Basic and Non Basic Service

How to Pay Your Bill

• Payment Options
• Request Copy of Bills
• View and/or Pay Bill

Your Bill Explained

• Glossary of terms
• Toll Calls Defined

• Billing
  • Pay Your Bill Online
  • Read Your Bill
    • Tour of Bill
    • Defining Basic and Non Basic Service
  • View and/or Pay Bill
  • Your Bill Explained
    • Questions about charges
    • One time fees
    • Explain partials/fractional
    • Glossary of terms
    • Toll Charges Questions
    • Toll Calls Defined
    • Commitment expiration information
• FAQs
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• Policies
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    • Internet
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  • Customer Escalation / Contact List
  • Acceptable Use
  • Customer Assurance Policy
  • Billable verses non-billable services
  • Customer Proprietary Network Information (CPNI)
  • Taxes Defined
  • D&E Demarc Defined
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  • Link Up America
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  • General Terms and Conditions
• Installation & Set-up
  • Internet
  • Telephone
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• Repairs
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• Connection Issues
  • Phone
    • Why doesn't my phone work?
    • My phone is ringing, but there is no one on the line when I answer?
    • I haven't received any phone calls; it seems no one can call me
    • I hear other conversations on my telephone line
    • Static/hum/noise on my line
    • I Can't Make Long Distance Calls
    • Can't Call out
    • Find your Special Circuit number
    • No dial tone
    • What is the Network Interface Device (NID)?
    • I'm having a Problem with My Phone Jack/Plug
    • I'm having Problems with the Wiring Inside My Location
• Username & Password Problems
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• Assistance Programs
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