Why doesn't my phone work?
Problem: No dial tone, your phone rings once and then cuts off or static is on your line.
- Check all telephone cords from the jack to the telephone base and from the telephone base to the handset to make sure they are not loose or damaged.
- Make sure all telephones are hung up properly, and all additional equipment such as answering machines, fax machines, caller ID units and computer modems are working. To check, unplug each piece of equipment from the telephone jack and the electrical outlet, if applicable. Leave everything unplugged for 5 minutes. Then try plugging in the equipment one at a time to see if the trouble still exists.
- If you still are experiencing a problem involving your phone service, you can use your Network interface Device (NID) to test your phone line and determine whether the problem is your responsibility or the telephone company’s responsibility.
- If the problem still exists, call D&E at 1-888-316-4430 to report trouble on your line.
Please note: Cordless phones will not work in the event of power outages.
